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The Digital Switchover

Councillor Steve Williams

All you need to know.....

The Digital switchover.

In November 2017, the telecoms industry announced its intention to retire the analogue telephone networks e.g. PSTN

Between now and 2025 Openreach are going to be removing all old analogue lines (analogue public switched telephone network (PSTN)) to switch to a fully digital network across the UK.

This means that most telephone providers will be moving their customers from an old analogue line over to a new upgraded digital landline using a digital service such as fibre. 

These changes have already started across the UK including some areas of Worcestershire.

Telephone providers (BT, Sky, Virgin etc.) should be contacting all their customers to make them aware of the changes, with the intention of moving their customers onto the new digital services by November 2025, although the UK Government has delayed the Switchover deadline from December 2025, until 31st January 2027 to allow for a safe transition for those users that are considered vulnerable.

So why is this important to you?

If you or someone you know depends on their landline or uses a telecare device connected to a phone line, such as a fall monitor, lifeline, or personal alarm, you should notify the provider of this service so that they can advise on how the switch over could affect you.

Vulnerable residents are also urged to contact their Communications Provider (BT, Sky, Virgin etc.) to ‘self-declare’, that is to inform them of the reason that you may be considered as vulnerable, this is to minimise any risk of switch-off or failed services and to safely manage your switch over.

If you have other devices connected to your phone line, such as alarm systems, you might need to upgrade your device to make sure it is compatible. If you are unsure about how a device in your home or business might be affected, it is recommended you contact the equipment supplier or device manufacturer to find out whether it will remain functional on a digital phone line.

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